FAQ

GENERAL QUESTIONS
Questions about Quality and CSR

What is your quality assurance system?

We are ISO9001 certifified for our quality management system at our major bases in Japan and overseas. Please visit our website to learn more about our quality assurance system.

Are you IATF 16949 (Automotive Industry Quality Assurance System) certified?

We have acquired IATF16949 certification for quality management systems in the automotive industry at our major bases in Japan and overseas. Please visit our website to learn more about our quality assurance system.

How do you respond in the event of a defect?

In the unlikely event of a defect, we will take immediate action, such as analyzing the actual product, determining the cause, and taking countermeasures.
We have our own analysis equipment inhouse to conduct a thorough and fast analysis.
We also have sales offices around the world to support our customers.

Have you obtained certification for information security?

We have acquired ISO27001 certification, the information security management system standard, and are promoting information security activities throughout the Yokowo Group. Please visit our website to learn more about our information security activities.

What is your CSR Policy and Code of Conduct?

We are committed to acting in a socially responsible manner in accordance with our CSR Policy and Code of Conduct. Please refer to our website for our CSR Policy and Code of Conduct.

Have you obtained certification for your environmental management system?

We have established an Environmental Management System to protect the environment and prevent pollution, and each of our production sites has obtained ISO14001 certification.Please visit our website to learn more about our environmental management system.

Have you obtained certification for occupational health and safety management systems?

We have acquired ISO 45001 certification for occupational health and safety management systems, and are working to improve our occupational health and safety standards.Please refer to our website for more information about our Occupational Health and Safety Management System.

Do you handle conflict mineral surveys?

Please contact your contact person for requests to conduct conflict mineral surveys and issue certificates.

Are your products RoHS and REACH compliant?

We conduct surveys for each product based on RoHS, REACH, and other
environmental standards.Please contact us for more information.

Are your products halogen-free?

We offer halogen-free resin materials. Please contact us for more information.

Do you support surveys on environmentally hazardous substances other than RoHS and REACH?

Please contact us for information on compliancy with environmental standards other than RoHS and REACH.

Are your products lead-free?

We have lead-free materials available. Please contact us for more information.

Are your products nickel-free?

Nickel-free materials are available. Please contact us for more information.

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