FAQ

GENERAL QUESTIONS
Questions about sales activities and product lead times

Where does your sales and technical support come from?

We have offices in Japan, China, Taiwan, and other Asian countries, as well as in the U.S. and in Europe, to support our customers worldwide.
We also have a technical department to provide full technical support. When you make an inquiry, the office in charge will contact you.
 
  • Japan and other Asian countries except China and Taiwan: YOKOWO CO.LTD.
  • China, Hong Kong: DONGGUAN YOKOWO COMMUNICATION COMPONENTS CO., LTD.
  • Taiwan: YOKOWO MICRO TECH CO., LTD.
  • North America: YOKOWO AMERICA CORPORATION (U.S.A.)
  • EU Region: YOKOWO EUROPE GmbH (Germany)

In which countries do you sell your products?
What are the trading conditions?

We have multiple trading locations, and you can deal with us or our subsidiaries depending on their region.  If you have any questions or requests regarding trading conditions, please contact us.
 
  • Japan: YOKOWO CO.LTD.
  • China, Hong Kong, and other areas:
    DONGGUAN YOKOWO COMMUNICATION COMPONENTS CO., LTD. YOKOWO CORP. (H.K.) LTD.
  • Taiwan: YOKOWO MICRO TECH CO.
  • North America: YOKOWO AMERICA CORPORATION (U.S.A.)
  • EU region: YOKOWO EUROPE GmbH (Germany) 
* The allocation of our business locations may be different depending on the nature of the transaction.

What is the standard production lead time for your products?

The standard production lead time for standard products from our catalog line-up is 6 weeks for mass production (in case there is no stock). For custom products, the standard lead time is 6 weeks, but it varies depending on the product. For more details, please contact us.

What is the initial sample lead time for custom products?

The initial sample lead time for custom products varies depending on the quantity and availability of new molds. The approximate lead time is as follows, but it varies depending on the product. For more details, please contact us.
 
  • With new mold: 4 to 6 weeks (based on arrival date)
  • Without new mold: 3 to 4 weeks (based on arrival date)

Do you sell your products through e-commerce?

Some of our catalog products are sold through our e-commerce site.
We keep a dedicated inventory for this purpose, so we can deliver immediately after you place your order.
 

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